“In 2006, I wanted the power to choose – so, I created Faithful to Nature to give ordinary people access to honest, affordable, and ethical alternatives that were too few and far between. We created a world-first ingredient policy in search of clean ingredient lists and products that were free from toxins.
Today, our mission is to accelerate a future where everyone shops consciously: ultimately creating a world where the products we use do not harm us, our communities or our planet. And as a result, Faithful to Nature is a different kind of business that focuses on the things that matter. We are constantly refining our ingredient policy, growing our social impact, lessening our carbon footprint, pushing ourselves to positively impact the landscape of conscious retail.”
Robyn Smith, Founder
When you have chosen all the products that you would like to buy, click on the ‘BASKET’ icon at the top right-hand corner, and then click on the "VIEW BASKET & CHECKOUT" button.
You will then be directed to add in your Delivery Address, upon completing this you will be directed to choosing your Delivery Method. Your order can select either: Pargo delivery (3 – 7 working days), door-to-door Courier Delivery (1– 5 working days), Express Delivery (Monday to Friday; 2 hour delivery in CPT), or you can collect the order from our warehouse premises. Please note if you have placed an order with us before, upon clicking "VIEW BASKET & CHECKOUT" you will be sent directly to selecting your Shipping Method, if you wish you change your delivery address, you can toggle back using the tabs at the top of the page. Simply click on 1. Delivery Address.
You will then be taken to Payment – you can select a payment method of either Debit Card, Credit Card, Bank Transfer, Instant EFT or by Cash Deposit.
Once you are happy with your order details, please click on the 'COMPLETE ORDER’' button. Once this order has been processed you will be given an order number.
If these steps did not guide you through the process please call us and we will verbally assist; 021 785 3268.
Courier delivery takes 2 – 5 working days depending on the order's destination.
Deliveries are made Monday to Friday between 9am – 5pm.
There are no deliveries on weekends or public holidays.
Main city centre delivery takes 2 – 5 working days.
With remote areas deliveries can take up to 7 working days.
Your delivery address should be at an address where somebody you trust will be available to accept your order at any time. Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Pargo delivery takes 2 – 7 working days, and is held for up to 7 days.
Orders to Namibia, Botswana and Swaziland take 7 – 15 working days.
Unforeseen circumstances, for example adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, therefore a 'late' delivery is not grounds for a refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
October, 2024
Friday
August 26,2019
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